Travel

Coronavirus Crisis Exposes Low-Tech Achilles’ Heel of Tours and Attractions in Asia

Kin Cheung  / Associated Press

Many tour operators and agents in Asia are just starting on digitalization. Inundated with travel cancellations, companies are struggling to keep up with requests. People queue up to buy face masks in Hong Kong, Friday, Feb. 7, 2020. Kin Cheung / Associated Press

Skift Take: For many players in Asia’s tours and activities space, dealing with mounting coronavirus cancellations is proving to be a pain point without the aid of robust technology systems in place. This crisis will be a sharp reminder that digitalization is the way to go.

— Xinyi Liang-Pholsena

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