Not Every U.S. Airline Is Eliminating Change Fees in the Same Way

American Airlines

American Airlines has introduced new customer-friendly policies. Pictured are a parent and child on one of the airline’s aircraft. American Airlines

Skift Take: In the near future, airlines expect fewer business travelers will fly. That means they need to attract people going on vacation. And a lot of those consumers do not like change fees.

— Brian Sumers

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