MGM Resorts Reports Data Breach Affecting Nearly 11 Million Guests

Håkan Dahlström  / Flickr

MGM Resorts said it had a data breach affecting 10.6 million guests. Pictured is one of its hotels, the MGM Grand in Las Vegas. Håkan Dahlström / Flickr

Skift Take: Travel isn’t the only industry that has more than its share of data breaches. But the industry must take data security much more seriously. Guests demand it.

— Rachel Bronstein

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This Company Helps Luxury Hotels Go Analog to Get Guests to Unplug

Bedside Reading

Luxury hotels are teaming up with Bedside Reading, a marketing company that provides books to guests, free of charge. This strategy not only helps travelers unwind but also drives guest loyalty. Bedside Reading

Skift Take: The luxury hospitality industry is trying to help guests unwind in these anxiety-ridden, tech-addicted times. It’s refreshing to think that something as simple as a book can make a difference — plus drive repeat hotel visits and even foster community. Luxury properties should take note.

— Samantha Shankman

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Accor Presses Fast Forward on Luxury Transformation


Raffles Seychelles. Accor is moving more towards the luxury end of the hotel market. Accor

Skift Take: Although CEO Sébastien Bazin said the transformation of Accor was pretty much done, he’s not taking his foot off the pedal just yet in terms of moving the company more towards the luxury and lifestyle end of the hospitality market.

— Patrick Whyte

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Oyo CEO Defends Business Practices That Anger Some Hoteliers

Jose Marmolejos  / Skift

Oyo CEO Ritesh Agarwal at Skift headquarters in New York City on Feb. 19, 2020. Jose Marmolejos / Skift

Skift Take: If you were thinking after a tumultuous last few months that a reformed Oyo would emerge, then guess again. The hotel chain is giving little ground on the basics of its business model, although it vows to get better on the execution of it all.

— Dennis Schaal

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