Hospitality’s Duty Is to Serve Guests — and Humanity, Says Saira Hospitality CEO

Matt Mateiescu  / Skift

Saira Hospitality CEO Harsha L’Acqua speaks at Skift Global Forum in New York City on Sept. 19, 2019. Matt Mateiescu / Skift

Skift Take: The hospitality industry is based on service, but Saira Hospitality has found a way to expand the meaning of that service to both the guest and the local community.

— Rosie Spinks

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Air France-KLM CEO Opens Up on Turnaround Efforts Amid Legacy Woes

Skift

Air France-KLM CEO Ben Smith (left) speaks at Skift Global Forum in New York City on Sept. 19, 2019. Skift

Skift Take: Air France-KLM CEO Ben Smith inherited a complicated mess when he took the top job last year, but he has begun methodically turning the company around, winning contracts from labor and simplifying the fleet and route network.

— Madhu Unnikrishnan

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Marriott Continues to Bang the Bonvoy Drum Ahead of Planned Brand Expansion

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Marriott International Chief Financial Officer Leeny Oberg (left) speaks at Skift Global Forum in New York City on Sept. 19, 2019. Skift

Skift Take: Can a loyalty program outlast the ups and downs of economic uncertainty in key markets? That’s what Marriott is banking on by making sure Bonvoy offers everything customers want.

— Danni Santana

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Sandals Resorts Explores $4.5 Billion Sale in Booming All-Inclusive Market

Sandals Resorts International

A Sandals resort. The company could sell itself. Sandals Resorts International

Skift Take: With Marriott recently expanding into the all-inclusive market, the sector is clearly having a moment. What better way to exploit this new attention than by initiating a sales process. Sandals Resorts will be hoping it can secure a high price.

— Patrick Whyte

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American Airlines Vows to Rebound After Brutal Summer, Says CFO

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American Airlines Chief Financial Officer Derek Kerr (left) speaking at Skift Global Forum in New York City on Sept. 18, 2019. Skift

Skift Take: American Airlines had a tough summer, with labor issues and the grounding of its 24 Boeing 737 Max aircraft. But Chief Financial Officer Derek Kerr said at the Skift Global Forum that these two areas are at the top of management’s agenda for next year.

— Madhu Unnikrishnan

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Australia’s China Travel Slump: A Blip or Something Bigger?

Spenser Mestel, Bloomberg

Tourists look through a glass bottomed boat on a tour of the Great Barrier Reef reef at Green Island off the coast of Cairns, Australia.
Spenser Mestel, Bloomberg

Skift Take: After years of phenomenal growth, Chinese inbound tourism has hit the wall in Australia. It’s a pivotal moment for an industry that has enjoyed a golden run over the past decade. The question now is what does the future hold for Australia’s international tourism industry? For now, the answer is far from clear.

— Martin Kelly

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Costa Rica Matures From Ecotourism Pioneer to Industry Leader

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María Amalia Revelo, the minister of tourism for Costa Rica, speaking at Skift Global Forum on September 18, 2019, in New York City. Skift

Skift Take: Costa Rica was calling things green and eco way before it was cool. Now it is going beyond ecotourism to embrace holistic sustainable tourism. Cool move, especially when arrivals keep growing.

— Raini Hamdi

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