Why Accessibility Is the Hotel Industry’s Most Overlooked Asset

Skift

Mobility Mojo CEO Stephen Cluskey speaking at Skift Global Forum in New York City on September 18, 2019. Skift

Skift Take: One of the largest obstacles for travelers with disabilities is simply a lack of information. Hotels are missing out on a huge segment of the tourism market by neglecting to promote their accessibility features.

— Isaac Carey

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Technology, Not Economics, Is Keeping Delta Air Lines From Offering Free Wi-Fi

Chris Rank  / Skify

Delta Air Lines CEO Ed Bastian speaking on stage at the Skift Global Forum in New York City in 2018. Chris Rank / Skify

Skift Take: JetBlue somehow makes free Wi-Fi work. But Delta hasn’t it figured it out yet. It has so many customers on so many flights, and it’s worried free Wi-Fi might overwhelm Gogo’s systems and degrade the system for everyone.

— Brian Sumers

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Are Luxury Leisure Agencies Better at C-Suite Travel Than Their Corporate Peers?

Bloomberg

Perhaps a CEO or a corporate vice president may want to shop for some Louis Vuitton gear during a business trip. Luxury travel advisors will know how to hook them up. Bloomberg

Skift Take: To meet the travel needs of a CEO, is a luxury leisure agency a better fit than a travel management company? Leisure expertise is useful for serving the customized demands of VIPs, but travel advisors may find that even deluxe business travel requires a corporate mindset.

— Maria Lenhart

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Virgin Atlantic Unveils Massive Growth Plans With a (Major) Catch

Bloomberg

A Virgin Atlantic jet soars over British Airways airplanes at London Heathrow. Virgin Atlantic wants to increase its size at Heathrow. Bloomberg

Skift Take: On a branding and product level, Virgin Atlantic has long punched above its weight. But overall, Virgin Atlantic is just another undersized airline trying to squeeze out a profit amidst intense competition. Perhaps Heathrow’s expansion will change that. But don’t bet on it.

— Brian Sumers

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