British Airways Owner Rips Into Heathrow Airport Over ‘Outrageous’ Expansion Costs

Nick Morrish  / British Airways

A British Airways 747 in Landor livery arrives at London Heathrow on 09 March 2019. Parent company IAG is worried about spiralling costs associated with a new runway at Heathrow. Nick Morrish / British Airways

Skift Take: It’s strange to see an airport and its biggest customer at loggerheads. IAG CEO Willie Walsh is rapidly losing his patience with the expansion project and the UK government might decide to follow suit.

— Patrick Whyte

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U.S. Job Growth in Travel for July Rises Despite Labor Shortages

Don Johnston  / Grand Hotel

Shown here is the Grand Hotel on Mackinac Island, Michigan. It’s one of several hotels across the country that hires seasonal workers for its peak season and is affected by the tighter labor market. Don Johnston / Grand Hotel

Skift Take: A strong job market means lots of consumers are spending on domestic travel. But rising wages and recently tightened rules on visas for seasonal workers are pressuring some sectors. We take a sector-by-sector look.

— Sean O’Neill

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Material Matters at The St. Regis: Covering the Job of Hotel Upholsterer

The St. Regis Hotel

The St. Regis New York upholstery specialist Jose Gabriel Perez ensures that the landmark hotel’s chairs, sofas, and wall coverings are looking sharp every single day. The St. Regis Hotel

Skift Take: Whether it’s hanging on the walls or blanketing chairs and sofas, fabric plays a starring role at The St. Regis New York. That’s why the hotel employs a full-time upholsterer, who is constantly canvassing the premises to keep material in tip-top shape.

— Laura Powell

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Asia’s Elusive Chase for So-Called Quality Tourism


Trisara, a beach resort in Phuket, Thailand. Tourism Authority of Thailand marks 60 years in operation with a push toward responsible tourism. Can it deliver on this promise? Trisara

Skift Take: Quality tourism is a term that has been bandied about by Southeast Asian destinations. It’s high time they stop and give real thought to it.

— Raini Hamdi

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Hyatt Feels Pinch From Lower Group Business in Its Hometown of Chicago


The exterior of the Hyatt Place in downtown Chicago. RevPAR in the U.S. dropped 0.3 percent in the second quarter. Hyatt

Skift Take: Hyatt’s second-quarter performance was another step in the right direction for the brand. But were it not for a slowdown in its U.S. and Chinese markets, it would have been better.

— Danni Santana

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