Air France-KLM Hints at Further Fleet Changes After Sealing Union Deal

Airbus

Air France will get 60 new Airbus A220s. The carrier might follow this up with some different narrowbody aircraft. Airbus

Skift Take: Under newish CEO Ben Smith, Air France-KLM has improved its relationship with its unions. This new agreement will make it much easier for its French unit in particular to compete with low-cost rivals.

— Patrick Whyte

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IHG CEO: Guests Are Pressuring Hotels to Reduce Plastics, Not Governments

InterContinental Hotels Group

The Kimpton Fitzroy London featuring bulk toiletries. IHG is working on cutting miniature plastic toiletry bottles. InterContinental Hotels Group

Skift Take: For IHG, governments are behind the curve in helping to reduce plastic waste. The real influence comes from its guests, whose awareness and expectations have increased exponentially in the last couple of years.

— Sarah Enelow-Snyder

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New Report: Skift’s 2019 State of the Travel Advisor

Skift Take: The travel advisor sector is in the midst of a transformative shift as industry practitioners try to reinvent their role for the digital age. How is the travel advisor sector evolving in the face of this challenge? And how will the changes impact advisors’ relationship with suppliers like hotels? We investigate these questions and much more in this new report.

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New Philippine Airlines President Will Battle Budget Carriers’ Agility

Philippine Airlines.

PAL chairman Lucio C. Tan (left) congratulates the airline’s new president and chief operating officer, Gilbert Santa Maria. Philippine Airlines.

Skift Take: No doubt Philippine Airlines’ call centers will be more cost-efficient and friendly, given its new president’s extensive background on this. But it will take more than that to beat those agile low-cost carriers.

— Maria Stella F. Arnaldo

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Travel Advisors Book Their Clients Away From Resort Fees

Bloomberg

Shown here is the Las Vegas skyline. Many Las Vegas hotels see resort fees as essential to profitability. Many travel advisors see them as anathema to providing decent customer service for clients. Bloomberg

Skift Take: The proliferation of resort fees even at non-resort hotels is creating an extra layer of responsibility for travel advisors. Along with ensuring that their clients are aware of the charges, many are also recommending alternative hotels.

— Maria Lenhart

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