How Amazon’s Customer-Centric Framework Can Boost Hotel Loyalty: New Skift Research


InterContinental has introduced Smart Rooms in hotels in Beijing and Guangzhou, allowing the room to be controlled through voice commands. IHG Plc

Skift Take: Rather than being paralyzed by the threat of Amazon, let’s actually learn from its successes. Using tech to achieve a more customer-centric approach to brand loyalty is a great place to start.

— Wouter Geerts

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Announcing the Wandering Earl Tours for 2020

Wandering Earl Tours 2020

It’s time…I’m now announcing the Wandering Earl Tours for 2020!

Are you ready to join an awesome small group trip that is nothing like a typical tour?

These are my laid-back adventures that focus on local interaction, authentic activities, unique itineraries, off-the-beaten path destinations and having an incredible amount of fun along the way!

I’ve now been offering these trips for 7 years, with over 350 travelers having joined tours to 22 different countries. And with the excellent feedback I receive after each one, I get even more motivated to continue creating these types of travel experiences!

So for 2020, I’m announcing trips to…

– Vietnam
– Kyrgyzstan and Uzbekistan
– Egypt and Jordan
– Morocco
– Georgia and Armenia
– The Surprise Tour (Yes, a 100% surprise!)

Check out the details for all the trips over at my Wandering Earl Tours website. And if you have any questions at all, just let me know!

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Space Tourism Could Be the Ultimate Adventure Trip for Travel Advisors


Virgin Galactic suborbital flights may be starting soon. Pictured is a Virgin Galactic SpaceShipTwo vehicle in December 2018. Bloomberg

Skift Take: With Virgin Galactic’s suborbital flights expected to begin at long last, space tourism could soon take off as a niche for travel advisors. Those already involved caution that it takes patience, training, and commitment.

— Maria Lenhart

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Did Lufthansa Group Overreact to Low-Cost, Long-Haul Threat?


Eurowings expanded its long-haul fleet to keep pace with competition. Pictured is one of the airline’s Airbus A330s. Eurowings

Skift Take: Lufthansa Group was terrified it would repeat past mistakes, so it built an airline to compete with Norwegian Air and other low-cost, long-haul carriers. Now that airline, called Eurowings, is kaput, and Lufthansa can chalk up another mistake.

— Brian Sumers

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